Our Returns, Refunds & Complaints Procedure
Commitment to Fresh Flower Satisfaction in Maida Vale
As your trusted local florist in Maida Vale, we take great pride in delivering only the freshest and most beautiful flowers to our residential and business customers. Every bouquet and arrangement is expertly crafted and handled with care to ensure satisfaction. We stand behind the quality of our blooms with our Fresh Flowers Guarantee, so you can order from Florist Maida Vale with complete peace of mind.
Damaged-on-Arrival Policy
We are committed to careful handling and delivery, but very rarely, flowers may arrive damaged due to unforeseen circumstances. If your flowers are delivered in noticeably poor condition or have been damaged during transit, please notify us as soon as possible. To help us investigate and resolve your concern efficiently, we ask that you provide a clear description and, if possible, a photograph of the damaged flowers within 24 hours of receipt. This enables us to assess the issue and prevent it from happening again.
The Freshness Window
Florist Maida Vale guarantees the freshness of all our flowers for at least five days from the time of delivery, provided they are cared for according to our recommendations. On arrival, your flowers should be lively, vibrant, and in prime condition. Should you notice any concerns about freshness within this window, please get in touch right away and include any relevant supporting details so we can assist promptly. Our goal is for every recipient to enjoy their flowers at their freshest and most fragrant.
Refunds and Replacement Options
Your satisfaction matters to us. If your order fails to meet our Florist Maida Vale Fresh Flowers Guarantee—whether due to damage, flowers wilting prematurely within the five-day window, or receiving the wrong arrangement—we offer flexible resolution options:
- Replacement: We can arrange a prompt delivery of a fresh replacement bouquet, free of charge.
- Refund: Alternatively, if you would prefer not to receive a replacement, we will issue a full or partial refund to the original payment method, depending on the nature and extent of the issue.
Refunds and replacements are processed within 3-5 working days after your complaint has been investigated and verified. Please remember, claims regarding freshness or damage must be raised within the five-day freshness window for the guarantee to apply.
Complaints Process
If you are unhappy with your flowers or the service provided, we encourage you to let us know so we can address your concerns. Complaints can be submitted through our website contact form or in writing to our Maida Vale shop. Please include your order number and details of the issue. Our customer care team reviews every complaint as quickly as possible, typically responding within one working day. We always treat your concerns seriously and aim to resolve matters swiftly to your satisfaction.
Trusted Local Florist for Maida Vale
Florist Maida Vale is proud to be a locally owned flower shop dedicated to the Maida Vale community. We have built strong relationships with households and local businesses, earning our reputation for reliable quality and personal service. Your trust means everything to us, and we are always here to make sure you are delighted with every delivery.
Thank you for choosing Florist Maida Vale. If you have any further questions about our policies or your order, please do not hesitate to reach out. We are here to help and ensure you enjoy the freshest flowers in Maida Vale, every time.
