Welcome to Florist Maida Vale. These Terms & Conditions govern your use of our website and your purchase of flowers, bouquets, and related products through our online shop. By placing an order for flower delivery in Maida Vale or its surrounding areas, you are agreeing to these Terms & Conditions in their entirety. Please read them carefully before placing your order, and contact us if you require clarification on any part of the following agreement.
These Terms & Conditions apply to all customers who order floral products for delivery to addresses in Maida Vale and its surrounding areas. They apply to all transactions made via our website and supersede any previous agreements, whether written or oral. Please note that by confirming your purchase, you are deemed to have read, understood, and accepted these terms.
Product Selection: Customers are invited to select from our range of flower bouquets and arrangements by adding items to the virtual shopping cart. Products displayed are subject to seasonal availability. While we strive to display up-to-date images and descriptions, some designs may vary slightly due to the nature of fresh flowers and florist interpretation.
Personalisation: Where available, you may customise your order by selecting specific flowers, colours, or by adding messages for the recipient. We will make every effort to accommodate special requests but cannot guarantee the availability of all flowers or custom features, particularly during peak seasons.
Order Submission: To complete the purchase, you must provide accurate details including the recipient's name, delivery address, contact details, and preferred delivery date. Please double-check that all information is correct before submitting your order, as errors may cause delays or non-delivery.
Order Confirmation: After placing your order, you will receive an on-screen confirmation and, where possible, a summary of your order details via the contact details provided. This confirmation acknowledges receipt of your order.
Order Acceptance: All orders are subject to acceptance by Florist Maida Vale. Acceptance occurs when we process your order for delivery. Should we be unable to fulfil your requirements (for example, due to stock shortages or incorrect information), we reserve the right to cancel the order and will notify you as soon as possible, offering either a suitable alternative or full refund.
Pricing: All prices are listed in GBP (£) and are inclusive of VAT where applicable. Delivery charges may be applied, depending on the delivery location within Maida Vale or its surrounding areas, and will be clearly stated before checkout.
Accepted Payment Methods: We accept a variety of secure payment methods, including major credit and debit cards and other methods as indicated at checkout. Full payment must be made at the time of order placement. Orders will not be processed until payment has cleared in full.
Payment Security: Florist Maida Vale uses third-party secure payment providers to process online transactions. We do not store or retain your card details on our own systems. Please ensure your payment details are correct and up-to-date when making your purchase to avoid delays in processing your order.
Pricing Errors: We take all reasonable care to ensure that the prices of products are correct. If we discover an error in the pricing of any item ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you choose to cancel, you will receive a full refund if payment has already been made.
Delivery Areas: We deliver to addresses in Maida Vale and the surrounding areas. Precise delivery areas are specified on our website. Please ensure that the delivery address provided falls within our stated service zones before finalising your order.
Delivery Times: Standard delivery is available Monday to Saturday. Delivery times cannot be guaranteed, but we will endeavour to meet your preferred date and time slot wherever possible. During busy periods, such as major holidays or unforeseen circumstances, deliveries may be subject to delay.
Non-Delivery: If the recipient is unavailable at the time of delivery, we may attempt to leave the flowers in a safe place, with a neighbour, or as per delivery instructions provided. If none of these options are possible, we will leave a calling card for the recipient to contact us and rearrange delivery. In instances where re-delivery is required, we reserve the right to charge an additional delivery fee.
Incorrect or Incomplete Address: We cannot accept liability for failed or delayed deliveries due to incorrect or incomplete addresses supplied by the customer. Please ensure accuracy before placing your order.
Force Majeure: While we make every effort to fulfil deliveries on time, we accept no liability for delays caused by events or circumstances beyond our reasonable control, including but not limited to severe weather, strikes, or disruptions to transportation networks.
Cancellation by Customer: If you wish to cancel or make changes to your order, you must notify us as soon as possible. Orders can typically be cancelled or amended up to 24 hours before the scheduled delivery date. In cases where the bouquet has already been prepared or dispatched, cancellation or modification may not be possible, and you may still be liable for the full cost.
How to Cancel: To request an order cancellation or amendment, please contact us with your order details. We will confirm whether cancellation or amendment is possible and provide further guidance.
Refunds: If your order is cancelled within the permitted timeframe, you will be entitled to a full refund. Refunds will be processed to the original payment method within a reasonable period following cancellation confirmation.
Order Cancellations by Florist Maida Vale: We reserve the right to cancel orders for reasons including, but not limited to, product or stock unavailability, invalid customer details, or events beyond our reasonable control. In such cases, you will be offered a full refund or a suitable alternative, depending on your preference.
Quality Guarantee: Florist Maida Vale is committed to delivering fresh, high-quality flowers. Due to the nature of floral products, arrangements may occasionally vary from those shown on our website. Differences in colour, size, or variety may occur, particularly during periods of high demand.
Substitution: In the unlikely event that a particular flower or product is unavailable at the time of fulfilment, we reserve the right to substitute with similar items of equal or greater value and quality. We will make reasonable efforts to maintain the style and colour scheme of the arrangement.
Unsatisfactory Products: If you are not completely satisfied with the quality of your delivered flowers, please contact us within 24 hours of delivery. We may request photographic evidence of the issue to help us review your order.
Resolution: Upon review, we may offer a replacement arrangement, a partial refund, or a full refund depending on the circumstances and at our discretion. Our priority is to ensure customer satisfaction for every flower delivery in Maida Vale and the surrounding areas.
Exclusions: To the fullest extent permitted by law, Florist Maida Vale excludes liability for any indirect or consequential loss or damage arising from your use of the website or from the supply of goods. This includes, without limitation, loss of profits, loss of goodwill, or loss of opportunity.
Direct Losses: Our liability for any direct loss or damage arising in connection with any order is limited to the total amount paid by the customer in respect of that order.
Consumer Rights: Nothing in these Terms & Conditions shall limit your statutory rights as a consumer under UK law, or exclude or limit our liability for death or personal injury caused by our negligence.
All content on the Florist Maida Vale website, including text, images, design, logos, and graphics, are the property of Florist Maida Vale or its licensors and are protected by copyright and other intellectual property laws. Content may not be copied, reproduced, or reused without our express permission.
Your privacy is important to us. Any personal data collected during your use of our website or in the processing of orders will be handled in accordance with applicable data protection laws and our Privacy Policy (available on request). Your details will not be sold or shared with third parties except as necessary to complete your order or as required by law.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect as soon as they are published on our website. It is your responsibility to review the Terms & Conditions each time you use our services. Continued use of our services following any changes indicates your acceptance of the new terms.
These Terms & Conditions and any disputes arising from or relating to the supply of goods and services by Florist Maida Vale shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to adjudicate any disputes that may arise.
If you have any questions regarding these Terms & Conditions or your order for flower delivery in Maida Vale and the surrounding areas, please contact us through the means provided on our website. Our customer service team will be happy to help and aims to resolve any concerns promptly and fairly.
Note: These Terms & Conditions are applicable to all customers purchasing floral products for delivery in Maida Vale and surrounding areas, ensuring clarity and protection for both the customer and Florist Maida Vale.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Maida Vale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Maida Vale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
